Refund Policy

This policy explains how renewals, cancellations, and refunds work for paid Assurlytics subscriptions. Questions? Contact support at support@assurlytics.com.

Subscriptions and renewal

Paid subscriptions auto-renew unless you cancel. Your plan stays active through the end of the current billing period.

Cancellation

You can cancel anytime. Paid access continues until the end of the current billing period, and the subscription will not renew after that.

Refunds

Payments are generally non-refundable once a billing period has started. We do not issue refunds or prorated credits for partial billing periods, unused time, cancellation after payment, reduced usage, non-use, or mid-period downgrades, except where the law requires otherwise.

Billing errors

If you notice a duplicate or incorrect charge, report it to support. Verified errors may be corrected or refunded.

Exceptional cases

Exceptional cases may be reviewed on a case-by-case basis. Any exception we grant does not create a precedent, and nothing in this policy limits non-waivable consumer rights under applicable law.

Plan changes

Plan changes follow the billing rules configured for your plan, and any charges will be shown before you confirm the change. Unused amounts are not automatically refundable.

Free plans and credits

Free plans and promotional, referral, or trial credits have no cash value and are not redeemable or refundable.

Payment processing

Payments are processed through third-party payment processors. Charges may appear on your statement under Sybrius Systems LLC.

Contact

For billing questions, reach support at support@assurlytics.com.